Shipping + Returns

Shipping


Free White Glove Delivery, Assembly, and Installation

With our free White Glove installation, a team of professional installers will arrive on a date arranged ahead of time to unpack, assemble, and place your new PoppinPod exactly where you want it. They will also make sure everything is clean and remove all pallets, trash, and packaging.

How to Prepare to Receive Your PoppinPod

Poppin will reach out to you with some questions to determine if any unique preparation is needed—then we’ll take it from there. You’ll need to determine where you’d like the assembled PoppinPod, then provide a minimum of 12’x12’ of cleared space around it for assembly.

Dimensions + Weight of the PoppinPod Cartons

Both the PoppinPod Kolo 1 and Kolo 2 arrive in one large outer carton on a pallet. After the outer carton is opened, it will reveal 8 inner boxes for the PoppinPod Kolo 1 and 16 inner boxes for the PoppinPod Kolo 2. Of course, our White Glove installers will unpack, install, and clear all the packaging away.

The dimension of the outer carton of the PoppinPod Kolo 1 is 91 inches (l) x 41.75 inches (w) x 32.75 inches (h) and the weight is 696 lbs. The dimension of the outer carton of the PoppinPod Kolo 2 is 86 inches (l) x 51.25 (w) x 41 inches (h) and the weight is 1,214 lbs.

Please note: These dimensions/weights exclude the weight of the pallet.


Returns


Free 120 Day Returns

Returns of PoppinPod products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Return Policy, please read below.

Please note:

  • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.
  • Any White Glove delivery and installation fees are non-refundable.
  • All refunds for eligible returns will be processed within 10 business days of receipt.
Damages + Defects

Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.