Frequently Asked Questions

PoppinPod Om Collection

General FAQ

The acoustic technology utilized in the PoppinPod Om is designed to absorb the sound of conversations and ambient office noise. So, what does that mean for you? Simply put, the PoppinPod is designed to keep the conversations inside private.

The PoppinPod Om phone booth, by design, is not 100% soundproof. Users inside the office pod will still hear muffled sounds from the outside, which keeps your conversations private while letting you stay aware of your environment.

Absolutely! The PoppinPod Om fan achieves a comfortable, temperature-regulated air flow that circulates air from outside the pod.

The maximum output of the ventilation fan is 55.7 liters/second for the PoppinPod Om office phone booth.

The fans don’t create any additional, noticeable noise in the open office; they’re designed to create airflow and provide white noise without disrupting the soundproofing of the PoppinPod Om.

When you enter the PoppinPod Om office privacy pod, both the light and fan will turn on automatically. The sensor is set to turn them off automatically after five minutes of no motion within the booth.

The default installation of the PoppinPod Om Sit is left-handed reverse. The default installation of the PoppinPod Om Stand is right-handed reverse. The swing on the doors cannot be changed.

The footprint of the assembled PoppinPod Om Sit (with the door closed) is 77.6”H x 47” W x 32.5”D.

The footprint of the assembled PoppinPod Om Stand (with the door closed) is 83.25”H x 39”W x 35.25”D.

When the door is opened fully, it adds 33.5” to the overall depth.

We recommend allowing 4-6” of space between each PoppinPod and 6” above to allow for sufficient air circulation.

The PoppinPod Om can be paired with our furniture kits for your seating needs.

The PoppinPod Om’s breakthrough technology has rollers built into the base. These rollers are engaged when the PoppinPod Om is lowered onto them. When the rollers are engaged, the PoppinPod Om will move forward and backward—not left or right. (Think of them like rolling pins!) To turn the PoppinPod Om, simply push it—the rollers are designed to slide when they’re engaged.

Follow these 3 easy steps:
1. Remove the carpet from the PoppinPod Om to expose the wood underneath.
2. Use the handy Allen key (it’s conveniently located in the slot in the wood!) to lower the PoppinPod Om onto its rollers.
3. Move the PoppinPod Om to the desired location, then reengage the feet with the Allen key before replacing the key and carpet.

Just make sure to unplug the PoppinPod Om before you move it!

POWER + CONNECTIVITY

Each PoppinPod Om comes with an AC power outlet, 2 USB charging outlets and an Ethernet port.

The power cord measures 9.84 feet (300cm).

The power cord is UL E88265 rated and can be plugged into a grounded 15A outlet.

Input: 110 - 240 VAC, 10.1 A, 50 - 60 Hz

Output: DC 5V, 2.1A

Sure does! The PoppinPod Om will not block any wireless signals.

DELIVERY + INSTALLATION

If your office qualifies for our Rolling Install program, our team of professional installers will deliver and install your fully-assembled PoppinPod Om entirely for free. They’ll roll the PoppinPod Om into your office, place it in your desired location, and clear away any packaging. Download our Rolling Install FAQ here. Free Rolling Install is only available in the 48 contiguous United States.

Since the PoppinPod Om is delivered assembled, the entire pathway of the PoppinPod Om needs to meet the following clearance dimensions.

PoppinPod Om Sit
Height of lowest obstruction: 78.5”H
Width of narrowest opening: 33.5”D

PoppinPod Om Stand
Height of lowest obstruction: 84”H
Width of narrowest opening: 36”D

Measure the following areas to ensure a clear pathway:
Entrance to building
Pathway to elevator
Elevator
Hallway / Corners in Hallway / Signage / Exit Signs / Light Fixtures
Office door threshold
Pathway to final placement

Please Note: If any obstructions prevent the delivery of the PoppinPod Om, the pod will be returned to the installers and additional delivery and installation fees will apply.

Free Rolling Install is only available in the 48 contiguous United States.

Poppin will reach out to you with some questions to determine if your office qualifies for Rolling Install...and then we’ll take it from there! You’ll need to determine where you’d like the PoppinPod Om (within 6’ of an outlet), then provide a minimum of 6’x6’ of cleared space around.

If you qualify for Rolling Install, the PoppinPod Om will arrive fully assembled.

The dimensions of the outer carton of the PoppinPod Om Sit are: 83.6”H x 51”W x 36.5”D and the weight is 600 lbs.

The dimensions of the outer carton of the PoppinPod Om Stand are: 89”H x 43.5”W x 39”D and the weight is 595 lbs.

Our Project Management team will provide COIs from our installers.

The installation of each PoppinPod Om typically takes under 15 minutes once it arrives at your office.

Please reach out to our customer service team at (888) 676-7746 with a description of the problem to get started on a solution.

SAFETY

Anti-shatter glass in the PoppinPod Om provides impact resistance and greater structural stability. It’s designed with a mitigation film that holds the glass together in the case of impact, preventing it from shattering. Safety glass has also been found to have more sound-blocking qualities than standard glass.

Requirements for fire suppression vary depending on your building’s fire codes; your Account Executive and Project Manager can assist with recommendations based on local regulations.

Seismic requirements vary depending on your city’s building codes; your Account Executive and Project Manager can help determine if you require the optional seismic kit for the PoppinPod Om. Pricing and installation recommendations for the seismic anchoring brackets are available upon request.

Once your seismic kit is installed, the PoppinPod Om cannot be moved without uninstalling the seismic kit.

LEGAL

The PoppinPod Om has a warranty of 5 years.

Damages that include, but are not limited to, misuse, user-inflicted damage, liquid damage, mold or infestation, are not covered under this warranty.

PoppinPod meets ISO 50001 and 14001 requirements.

PoppinPod is built using UL and CE certified electrical components.

PoppinPod holds the Indoor Advantage™️ Gold standard, which conforms to the ANSI/BIFMA Furniture Emissions Standard and is awarded by third-party certifier Scientific Certification Systems. It is awarded by SCS to products that do not exceed the VOC emission criteria established in the BIFMA X7.1 Emission Standard and/or meet the more stringent California Section 01350 criteria.

Free 120 Day Returns

Returns of PoppinPod products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Return Policy, please read below.

Please note:

  • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.

  • Any delivery and installation fees are non-refundable.

  • All refunds for eligible returns will be processed within 10 business days of receipt.

Damages + Defects

Please inspect shipments for any visible damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.

PoppinPod Kolo Collection

General FAQ

The acoustic technology utilized in the PoppinPod Kolo is designed to absorb the sound of conversations and ambient office noise. So, what does that mean for you? Simply put, the PoppinPod is designed to keep the conversations inside private.

The PoppinPod Kolo, by design, is not 100% soundproof. Users inside the phone booth will still hear muffled sounds from the outside, which keeps your conversations private while letting you stay aware of your environment.

Absolutely! The PoppinPod Kolo fan achieves a comfortable, temperature-regulated air flow without compromising acoustic performance.

The maximum output of the ventilation fan is 55.7 liters/second for the Kolo 1, 111.4 liters/second for the Kolo 2 and Kolo 1 Plus, 222.8 liters/second for the Kolo 4, and 334.2 liters/second for the Kolo 6.

The fans inside the office pod don’t create any additional, noticeable noise in the open office; they’re designed to create airflow and provide white noise without disrupting the soundproofing of the PoppinPod Kolo.

When you enter the PoppinPod Kolo, both the lights and fan will turn on automatically. The sensor is set to turn them off automatically after five minutes of no motion within the phone booth. The lighting is totally customizable: The lights can be dimmed, and the color temperature of the office pod can be adjusted from warm to cool white.

The default installation of the PoppinPod Kolo door is right-handed reverse (meaning the door swings outward), but if you would like to have a left-handed door, simply let your Project Manager know in advance.

The PoppinPod Kolo 1 office pod can be purchased with a built-in stool.

You can also choose to outfit any PoppinPod with a variety of Poppin furniture, all sold separately.

A frosted PoppinPod decal offers partial visual privacy for your PoppinPod Kolo phone booth. When you order a PoppinPod Kolo with a decal, the decal will arrive in separate packaging and require additional installation services. A Poppin Project Manager will schedule the installation of both your PoppinPod Kolo and the decal.

POWER + CONNECTIVITY

Each PoppinPod Kolo office phone booth comes with 2 AC power outlets and 2 USB charging outlets. In addition, the Kolo 1 Plus, Kolo 4, and Kolo 6 will come with an Ethernet port.

The PoppinPod Kolo 4 and Kolo 6 models also include a concealed power point under the floor tiles to power tabletop convenience outlets, conferencing equipment, or devices.

The power cord measures 9.84 feet (300cm).

The power cord is UL E88265 rated and can be plugged into a grounded 15A outlet.

Input: 110 - 240 VAC, 10.1 A, 50 - 60 Hz

Output: DC 5V, 2.1A

Sure do! The PoppinPod Kolo phone booth office pod will not block any wireless signals.

When the light is running at full brightness, plus the fan, the PoppinPod Kolo 1 pulls 22 watts; the PoppinPod Kolo 1 Plus and PoppinPod Kolo 2 pulls 24 watts; the PoppinPod Kolo 4 pulls 48 watts; the PoppinPod Kolo 6 pulls 72 watts. Power consumption will increase depending on which other devices might be plugged into the A/C outlets inside the booth.

DELIVERY + INSTALLATION

With our White Glove installation, a team of professional installers will arrive on a date arranged ahead of time to unpack, assemble, and place your new PoppinPod office pod exactly where you want it. They will also make sure everything is clean and remove all pallets, trash, and packaging.

The PoppinPod Kolo 1 has a standard flat White Glove installation fee of $500; the PoppinPod Kolo 1 Plus has a standard flat fee of $750, and the PoppinPod Kolo 2 has a standard flat White Glove installation fee of $1,000; the PoppinPod Kolo 4 has a standard flat White Glove installation of $1,750; and the PoppinPod Kolo 6 has a standard flat White Glove installation of $2,250.

Standard flat fees will be automatically applied at checkout. Additional White Glove fees may apply for non-standard installations (e.g. stair carry, weekend or after-hours delivery).

Poppin will reach out to you with some questions to determine if any unique preparation is needed—then we’ll take it from there. You’ll need to determine where you’d like the assembled PoppinPod phone booth, then provide the required cleared space around it for assembly.

The minimum required cleared space for the PoppinPod Kolo 1, Kolo 1 Plus, and Kolo 2 is 12’x12’; the Kolo 4 requires 12’x20’; and the Kolo 6 requires 12’x28’.

Our White Glove installation includes delivery, assembly, and clearing away the boxes and pallets.

The dimension of the outer carton of the PoppinPod Kolo 1 is 32.75”H x 41.75”W x 91”L and the weight is 696 lbs.

The dimension of the outer carton of the PoppinPod Kolo 2 is 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.

The dimension of the outer carton of the PoppinPod Kolo 1 Plus is 35.25”H x 51.25”W x 86.6”L and the weight is 1,123 lbs.

The dimension of the outer carton of the PoppinPod Kolo 4 is:

  • Pallet 1: 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.
  • Pallet 2: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.

The dimension of the outer carton of the PoppinPod Kolo 6 is: Pallet 1: 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.

  • Pallet 2: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.
  • Pallet 3: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.
  • Please note: These dimensions/weights also exclude the weight of the pallet.

    Our Project Management team will provide COIs from our installers.

    The assembly of the PoppinPod Kolo 1 office pod typically takes under two hours; the PoppinPod Kolo 1 Plus and Kolo 2 office pod typically take under three hours; the PoppinPod Kolo 4 office pod typically takes under three hours; and the PoppinPod Kolo 6 office pod typically takes under six hours.

    Please reach out to our customer service team at (888) 676-7746 with a description of the problem to get started on a solution.

    You will be contacted within 1 business day of placing your order to answer some quick questions about your building and delivery. As soon as the pre-order items are available, we will reach back out to you to schedule installation.

    SAFETY

    Tempered glass provides impact resistance and greater structural stability in the office pod. It’s designed with a mitigation film that holds the glass together in the case of impact, preventing it from shattering. Safety glass has also been found to have more sound-blocking qualities than standard glass.

    Requirements for fire suppression vary depending on your building’s fire codes; your Account Executive and Project Manager can assist with recommendations based on local regulations.

    Seismic requirements vary depending on your city’s building codes; your Account Executive and Project Manager can help determine if you require the optional seismic kit for the PoppinPod office phone booth. Pricing and installation recommendations for the seismic anchoring brackets are available upon request.

    LEGAL

    Each PoppinPod has a warranty of 5 years. The stool in the PoppinPod Kolo 1 with Stool has a 2 year warranty on the fabric, foam, and pneumatic gas lift cylinder.

    Damages that include, but are not limited to, misuse, user-inflicted damage, liquid damage, mold or infestation, are not covered under this warranty.

    PoppinPod meets ISO 50001 and 14001 requirements.

    PoppinPod is built using UL and CE certified electrical components.

    PoppinPod holds the Indoor Advantage™️ Gold standard, which conforms to the ANSI/BIFMA Furniture Emissions Standard and is awarded by third-party certifier Scientific Certification Systems. It is awarded by SCS to products that do not exceed the VOC emission criteria established in the BIFMA X7.1 Emission Standard and/or meet the more stringent California Section 01350 criteria.

    Free 120 Day Returns

    Returns of PoppinPod Kolo products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Kolo Return Policy, please read below.

    Please note:

    • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.

    • Any White Glove delivery and installation fees are non-refundable.

    • All refunds for eligible returns will be processed within 10 business days of receipt.

    Damages + Defects

    Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.