Frequently Asked Questions

PoppinPod Kolo Collection

General FAQ

Just how soundproof is the PoppinPod Kolo?

The acoustic technology utilized in the PoppinPod Kolo has been tested to meet ISO 10534-2 acoustic standards, which measures sound absorption for the range of general human voice frequencies and ambient office noise. The average amount of noise that the PoppinPod Kolo phone booth office pod can absorb is 35 dB.

So what does that mean for you? Simply put, the PoppinPod is designed to keep the conversations inside completely private.

What does it sound like inside a PoppinPod Kolo?

The PoppinPod Kolo, by design, is not 100% soundproof. Users inside the phone booth will still hear muffled sounds from the outside, which keeps your conversations private while letting you stay aware of your environment.

Is the PoppinPod Kolo ventilated?

Absolutely! The PoppinPod Kolo fan achieves a comfortable, temperature-regulated air flow without compromising acoustic performance.

What is the amount of air flow inside the PoppinPod Kolo?

The maximum output of the ventilation fan is 55.7 liters/second for the Kolo 1, 111.4 liters/second for the Kolo 2 and Kolo 1 Plus, 222.8 liters/second for the Kolo 4, and 334.2 liters/second for the Kolo 6.

Are the fans loud?

The fans inside the office pod don’t create any additional, noticeable noise in the open office; they’re designed to create airflow and provide white noise without disrupting the soundproofing of the PoppinPod Kolo.

Is there a way to customize ventilation and lighting?

When you enter the PoppinPod Kolo, both the lights and fan will turn on automatically. The sensor is set to turn them off automatically after five minutes of no motion within the phone booth. The lighting is totally customizable: The lights can be dimmed, and the color temperature of the office pod can be adjusted from warm to cool white.

Does the PoppinPod Kolo have a right-handed or left-handed door? Can it be changed?

The default installation of the PoppinPod Kolo door is right-handed reverse (meaning the door swings outward), but if you would like to have a left-handed door, simply let your Project Manager know in advance.

Does the PoppinPod Kolo come with seating?

The PoppinPod Kolo 1 office pod can be purchased with a built-in stool.

You can also choose to outfit any PoppinPod with a variety of Poppin furniture, all sold separately.

What is a PoppinPod decal?

A frosted PoppinPod decal offers partial visual privacy for your PoppinPod Kolo phone booth. When you order a PoppinPod Kolo with a decal, the decal will arrive in separate packaging and require additional installation services. A Poppin Project Manager will schedule the installation of both your PoppinPod Kolo and the decal.

POWER + CONNECTIVITY

What kind of power outlets are in the PoppinPod Kolo?

Each PoppinPod Kolo office phone booth comes with 2 AC power outlets and 2 USB charging outlets. In addition, the Kolo 1 Plus will come with an Ethernet port.

How long is the PoppinPod Kolo power cord?

The power cord measures 9.84 feet (300cm).

How does the PoppinPod Kolo connect to power?

The power cord is UL E88265 rated and can be plugged into a grounded 15A outlet.

What are the input and output values?

Input: 110 - 240 VAC, 10.1 A, 50 - 60 Hz

Output: DC 5V, 2.1A

Do WiFi and cellular work in the PoppinPod Kolo?

Sure do! The PoppinPod Kolo phone booth office pod will not block any wireless signals. What is the power consumption of the PoppinPod Kolo? When the light is running at full brightness, plus the fan, the PoppinPod Kolo 1 pulls 22 watts; the PoppinPod Kolo 1 Plus and PoppinPod Kolo 2 pulls 24 watts; the PoppinPod Kolo 4 pulls 48 watts; the PoppinPod Kolo 6 pulls 72 watts. Power consumption will increase depending on which other devices might be plugged into the A/C outlets inside the booth.

DELIVERY + INSTALLATION

How does White Glove assembly and installation work?

With our White Glove installation, a team of professional installers will arrive on a date arranged ahead of time to unpack, assemble, and place your new PoppinPod office pod exactly where you want it. They will also make sure everything is clean and remove all pallets, trash, and packaging.

How much does required White Glove delivery + installation cost?

The PoppinPod Kolo 1 has a standard flat White Glove installation fee of $500; the PoppinPod Kolo 1 Plus and PoppinPod Kolo 2 have a standard flat White Glove installation fee of $1,000; the PoppinPod Kolo 4 has a standard flat White Glove installation of $2,000; and the PoppinPod Kolo 6 has a standard flat White Glove installation of $3,000.

Standard flat fees will be automatically applied at checkout. Additional White Glove fees may apply for non-standard installations (e.g. stair carry, weekend or after-hours delivery).

I’ve placed my order! How should I prepare to receive my PoppinPod?

Poppin will reach out to you with some questions to determine if any unique preparation is needed—then we’ll take it from there. You’ll need to determine where you’d like the assembled PoppinPod phone booth, then provide the required cleared space around it for assembly.

The minimum required cleared space for the PoppinPod Kolo 1, Kolo 1 Plus, and Kolo 2 is 12’x12’; the Kolo 4 requires 12’x20’; and the Kolo 6 requires 12’x28’.

Our White Glove installation includes delivery, assembly, and clearing away the boxes and pallets.

What are the dimensions and weights of the cartons?

The dimension of the outer carton of the PoppinPod Kolo 1 is 32.75”H x 41.75”W x 91”L and the weight is 696 lbs.

The dimension of the outer carton of the PoppinPod Kolo 2 is 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.

The dimension of the outer carton of the PoppinPod Kolo 1 Plus is 35.25”H x 51.25”W x 86.6”L and the weight is 1,123 lbs.

The dimension of the outer carton of the PoppinPod Kolo 4 is:

  • Pallet 1: 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.
  • Pallet 2: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.

The dimension of the outer carton of the PoppinPod Kolo 6 is: Pallet 1: 41”H x 51.25”W x 86”L and the weight is 1,321 lbs.

  • Pallet 2: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.
  • Pallet 3: 40.25”H x 52.36”W x 86.25”L and the weight is 668 lbs.
  • Please note: These dimensions/weights also exclude the weight of the pallet.

    What if my building requires a COI?

    Our Project Management team will provide COIs from our installers.

    How long does it take to assemble the PoppinPod?

    The assembly of the PoppinPod Kolo 1 office pod typically takes under two hours; the PoppinPod Kolo 1 Plus and Kolo 2 office pod typically take under three hours; the PoppinPod Kolo 4 office pod typically takes under three hours; and the PoppinPod Kolo 6 office pod typically takes under six hours.

    What if my PoppinPod phone booth needs to be repaired?

    Please reach out to our customer service team at (888) 676-7746 with a description of the problem to get started on a solution.

    I'm placing a pre-order...how will my delivery be scheduled?

    You will be contacted within 1 business day of placing your order to answer some quick questions about your building and delivery. As soon as the pre-order items are available, we will reach back out to you to schedule installation.

    SAFETY

    What kind of glass is used in the door?

    Tempered glass provides impact resistance and greater structural stability in the office pod. It’s designed with a mitigation film that holds the glass together in the case of impact, preventing it from shattering. Safety glass has also been found to have more sound-blocking qualities than standard glass.

    What do I need to know about fire suppression?

    Requirements for fire suppression vary depending on your building’s fire codes; your Account Executive and Project Manager can assist with recommendations based on local regulations.

    What do I need to know about earthquakes?

    Seismic requirements vary depending on your city’s building codes; your Account Executive and Project Manager can help determine if you require the optional seismic kit for the PoppinPod office phone booth. Pricing and installation recommendations for the seismic anchoring brackets are available upon request.

    LEGAL

    How long is the PoppinPod warranty?

    Each PoppinPod has a warranty of 5 years. The stool in the PoppinPod Kolo 1 with Stool has a 2 year warranty on the fabric, foam, and pneumatic gas lift cylinder.

    Damages that include, but are not limited to, misuse, user-inflicted damage, liquid damage, mold or infestation, are not covered under this warranty.

    What kind of certificates does the PoppinPod have?

    PoppinPod meets ISO 5001 and 14001 requirements.

    PoppinPod is built using UL and CE certified electrical components.

    What is the PoppinPod Kolo return policy?
    Free 120 Day Returns

    Returns of PoppinPod Kolo products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Kolo Return Policy, please read below.

    Please note:

    • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.

    • Any White Glove delivery and installation fees are non-refundable.

    • All refunds for eligible returns will be processed within 10 business days of receipt.

    Damages + Defects

    Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.

    PoppinPod Om Collection

    General FAQ

    Just how soundproof is the PoppinPod Om?

    The acoustic technology utilized in the PoppinPod Om has been tested to meet ISO 717-1 acoustic standards, which measures sound absorption for the range of general human voice frequencies and ambient office noise. The average amount of noise that the PoppinPod Om can absorb is 35 dB.

    So what does that mean for you? Simply put, the PoppinPod is designed to keep the conversations inside completely private.

    What does it sound like inside a PoppinPod Om?

    The PoppinPod Om phone booth, by design, is not 100% soundproof. Users inside the office pod will still hear muffled sounds from the outside, which keeps your conversations private while letting you stay aware of your environment.

    Is the PoppinPod Om ventilated?

    Absolutely! The PoppinPod Om fan achieves a comfortable, temperature-regulated air flow that circulates air from outside the pod.

    What is the amount of air flow inside the PoppinPod Om?

    The maximum output of the ventilation fan is 55.7 liters/second for the PoppinPod Om office phone booth.

    Are the fans loud?

    The fans don’t create any additional, noticeable noise in the open office; they’re designed to create airflow and provide white noise without disrupting the soundproofing of the PoppinPod Om.

    How do the lights and fans work?

    When you enter the PoppinPod Om office privacy pod, both the light and fan will turn on automatically. The sensor is set to turn them off automatically after five minutes of no motion within the booth.

    Does the PoppinPod Om have a right-handed or left-handed door? Can it be changed?

    The default installation of the PoppinPod Om Sit is left-handed reverse. The default installation of the PoppinPod Om Stand is right-handed reverse. The swing on the doors cannot be changed.

    How much space does the PoppinPod Om need?

    The footprint of the assembled PoppinPod Om Sit (with the door closed) is 77.6”H x 47” W x 32.5”D.

    The footprint of the assembled PoppinPod Om Stand (with the door closed) is 83.25”H x 39”W x 35.25”D.

    When the door is opened fully, it adds 33.5” to the overall depth.

    We recommend allowing 4-6” of space between each PoppinPod and 6” above to allow for sufficient air circulation.

    Does the PoppinPod Om come with seating?

    The PoppinPod Om can be paired with our furniture kits for your seating needs.

    How do the rollers on PoppinPod Om work?

    The PoppinPod Om’s breakthrough technology has rollers built into the base. These rollers are engaged when the PoppinPod Om is lowered onto them. When the rollers are engaged, the PoppinPod Om will move forward and backward—not left or right. (Think of them like rolling pins!) To turn the PoppinPod Om, simply push it—the rollers are designed to slide when they’re engaged.

    How do I move the PoppinPod Om around my office?

    Follow these 3 easy steps:
    1. Remove the carpet from the PoppinPod Om to expose the wood underneath.
    2. Use the handy Allen key (it’s conveniently located in the slot in the wood!) to lower the PoppinPod Om onto its rollers.
    3. Move the PoppinPod Om to the desired location, then reengage the feet with the Allen key before replacing the key and carpet.

    Just make sure to unplug the PoppinPod Om before you move it!

    POWER + CONNECTIVITY

    What kind of power outlets are in the PoppinPod Om?

    Each PoppinPod Om comes with an AC power outlet, 2 USB charging outlets and an Ethernet port.

    How long is the PoppinPod Om’s power cord?

    The power cord measures 9.84 feet (300cm).

    How does the PoppinPod Om connect to power?

    The power cord is UL E88265 rated and can be plugged into a grounded 15A outlet.

    What are the input and output values?

    Input: 110 - 240 VAC, 10.1 A, 50 - 60 Hz

    Output: DC 5V, 2.1A

    Do WiFi and cellular work in the PoppinPod Om?

    Sure does! The PoppinPod Om will not block any wireless signals.

    DELIVERY + INSTALLATION

    What is Rolling Install and how does it work?

    If your office qualifies for our Rolling Install program, our team of professional installers will deliver and install your fully-assembled PoppinPod Om entirely for free. They’ll roll the PoppinPod Om into your office, place it in your desired location, and clear away any packaging. Download our Rolling Install FAQ here.

    How does my office qualify for Rolling Install?

    Since the PoppinPod Om is delivered assembled, the entire pathway of the PoppinPod Om needs to meet the following clearance dimensions.

    PoppinPod Om Sit
    Height of lowest obstruction: 78.5”H
    Width of narrowest opening: 33.5”D

    PoppinPod Om Stand
    Height of lowest obstruction: 84”H
    Width of narrowest opening: 36”D

    Measure the following areas to ensure a clear pathway:
    Entrance to building
    Pathway to elevator
    Elevator
    Hallway / Corners in Hallway / Signage / Exit Signs / Light Fixtures
    Office door threshold
    Pathway to final placement

    Please Note: If any obstructions prevent the delivery of the PoppinPod Om, the pod will be returned to the installers and additional delivery and installation fees will apply.

    I’ve placed my order! How should I prepare to receive my PoppinPod Om?

    Poppin will reach out to you with some questions to determine if your office qualifies for Rolling Install...and then we’ll take it from there! You’ll need to determine where you’d like the PoppinPod Om (within 6’ of an outlet), then provide a minimum of 6’x6’ of cleared space around.

    How many boxes will the PoppinPod Om arrive in?

    If you qualify for Rolling Install, the PoppinPod Om will arrive fully assembled.

    What are the dimensions and weights of the cartons?

    The dimensions of the outer carton of the PoppinPod Om Sit are: 83.6”H x 51”W x 36.5”D and the weight is 600 lbs.

    The dimensions of the outer carton of the PoppinPod Om Stand are: 89”H x 43.5”W x 39”D and the weight is 595 lbs.

    What if my building requires a COI?

    Our Project Management team will provide COIs from our installers.

    How long does it take to install the PoppinPod Om?

    The installation of each PoppinPod Om typically takes under 15 minutes once it arrives at your office.

    What if my phone booth needs to be repaired?

    Please reach out to our customer service team at (888) 676-7746 with a description of the problem to get started on a solution.

    SAFETY

    What kind of glass is used in the door?

    Anti-shatter glass in the PoppinPod Om provides impact resistance and greater structural stability. It’s designed with a mitigation film that holds the glass together in the case of impact, preventing it from shattering. Safety glass has also been found to have more sound-blocking qualities than standard glass.

    What do I need to know about fire suppression?

    Requirements for fire suppression vary depending on your building’s fire codes; your Account Executive and Project Manager can assist with recommendations based on local regulations.

    What do I need to know about earthquakes?

    Seismic requirements vary depending on your city’s building codes; your Account Executive and Project Manager can help determine if you require the optional seismic kit for the PoppinPod Om. Pricing and installation recommendations for the seismic anchoring brackets are available upon request.

    If I use a seismic kit, can I move my PoppinPod Om?

    Once your seismic kit is installed, the PoppinPod Om cannot be moved without uninstalling the seismic kit.

    LEGAL

    How long is the PoppinPod Om warranty?

    The PoppinPod Om has a warranty of 5 years.

    Damages that include, but are not limited to, misuse, user-inflicted damage, liquid damage, mold or infestation, are not covered under this warranty.

    What kind of certificates does the PoppinPod have?

    PoppinPod meets ISO 5001 and 14001 requirements.

    PoppinPod is built using UL and CE certified electrical components.

    What is the PoppinPod Om return policy?
    Free 120 Day Returns

    Returns of PoppinPod products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Return Policy, please read below.

    Please note:

    • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.

    • Any delivery and installation fees are non-refundable.

    • All refunds for eligible returns will be processed within 10 business days of receipt.

    Damages + Defects

    Please inspect shipments for any visible damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.