Shipping + Returns

Shipping


Free Shipping

The PoppinPod Kolo 1 and PoppinPod Kolo 2 ship for free in the contiguous United States.

Required White Glove Assembly + Installation

With White Glove installation, a team of professional installers will arrive on a date arranged ahead of time to unpack, assemble, and place your new PoppinPod exactly where you want it. They will also make sure everything is clean and remove all pallets, trash, and packaging.

The PoppinPod Kolo 1 has a standard flat White Glove installation fee of $500. The PoppinPod Kolo 2 has a standard flat White Glove installation fee of $1,000. Please note that additional White Glove fees may apply for non-standard installations.

How to Prepare to Receive Your PoppinPod

Poppin will reach out to you with some questions to determine if any unique preparation is needed—then we’ll take it from there. You’ll need to determine where you’d like the assembled PoppinPod, then provide a minimum of 12’x12’ of cleared space around it for assembly.

Dimensions + Weight of the PoppinPod Cartons

Both the PoppinPod Kolo 1 and Kolo 2 arrive in one large outer carton on a pallet. After the outer carton is opened, it will reveal 8 inner boxes for the PoppinPod Kolo 1 and 16 inner boxes for the PoppinPod Kolo 2. Of course, our White Glove installers will unpack, install, and clear all the packaging away.

The dimension of the outer carton of the PoppinPod Kolo 1 is 91 inches (l) x 41.75 inches (w) x 32.75 inches (h) and the weight is 696 lbs. The dimension of the outer carton of the PoppinPod Kolo 2 is 86 inches (l) x 51.25 (w) x 41 inches (h) and the weight is 1,214 lbs.

Please note: These dimensions/weights exclude the weight of the pallet.

White Glove Installation Terms + Conditions

Buyer shall ensure that the premises will be ready and accessible for delivery and that access will be sufficient to allow for off-loading, moving, and handling of Purchased Items. Ready and accessible means that the Buyer has obtained necessary approvals from its landlord, managing agent, and/or other parties in control of deliveries at the premises. If Poppin incurs material overtime costs due to the building not being ready and/or accessible, Buyer agrees to pay for the additional labor. Any loss or damage following the delivery is the Buyer’s responsibility.

Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.

White Glove delivery is subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).


Returns


Free 120 Day Returns

Returns of PoppinPod products are accepted within 120 days of receipt free of charge, provided that the product is in new condition. To place a return within 120 days of receipt, please contact Poppin via email (returns@poppin.com) with your order number and details on the items you’d like to return. For more details on our PoppinPod Return Policy, please read below.

Please note:

  • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund.
  • Any White Glove delivery and installation fees are non-refundable.
  • All refunds for eligible returns will be processed within 10 business days of receipt.
Damages + Defects

Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you.